Effective Cashiering and Front Office Management in SACCOs

Background

Traditionally, business growth was looked at from the perspective of making sales for profitability, expanding outreach/numbers of people being served and standardization and replication of products and services were key business considerations. While the contemporary business perspective looks beyond the numbers to embrace putting members first to ensure establishment of lasting relations with members over time, making members feel special and being at best with each member. Member
service is the life blood of any organization. The former approach was only successful in environments where there was less competition the latter days then call for a perspective that a service /product that delivers on member value, views quality from the final consumers perspective. Therefore Quality service in this era is looked at what the member /client derives from consumption and not what the one puts in to
provide/produce a product.
Having realized the evolution in member service it becomes imperative for the sector service providers (SACCOs) to re-organize the front office department to adequately contribute to business growth, sustainability and respond adequately to the evolution with consideration of both the personal and corporate trends so as to remain in business without being thrown out by competition.

Uganda Cooperatives Savings and Credit Union the national apex for SACCOs in Uganda Whose core mandate is to promote and empower SACCO sector through high quality specialized financial and non-financial services for their sustainability.

In view of the above UCSCU has organized a two days training program practical and highly interactive Sessions on Cashiering and Front office management for SACCOs scheduled to take place on the 23 rd-24 th March 2023 at the UCSCU SACCO Academy starting at 8:30 AM.

TARGET PARTICIPANTS

The target participants are Front Office Managers, Accountants, Administrators, Chief Cashiers/Tellers, Banking officers and Customer Care officers.

FEES

To attend the workshop, each participant is required to contribute UGX. 250,000 for residents and 200,000 for non-residents respectively towards meals, training materials and a certificate.

FOR MORE INFORMATION

Kindly confirm your participation with us by 22nd March 2023 with a call on either of the following addresses for proper planning and arrangements. info@ucscu.coop/ ucscu.headoffice1@gmail.com/ 0704-390760/0702-871805/0782-680532